Refund Policy

Last Updated: August 27, 2025

At Evolvelex Hub, we are committed to providing high-quality webinar experiences and educational services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our services.

1. General Refund Principles

We understand that circumstances may change, and we strive to handle refund requests fairly and transparently. Refund eligibility depends on the type of service purchased, the timing of the request, and the specific circumstances involved.

2. Webinar Registration Refunds

2.1 Live Webinar Sessions

For individual live webinar registrations, the following refund conditions apply:

More than 7 days before the event: Full refund of the registration fee, minus any applicable processing fees
3 to 7 days before the event: 50% refund of the registration fee
Less than 3 days before the event: No refund available
After the event has started: No refund available

2.2 Webinar Series and Multi-Session Packages

For webinar series or packages containing multiple sessions:

Refunds may be requested before the first session begins, subject to the timeline outlined above
Once the first session has commenced, refunds will be calculated on a pro-rata basis for unused sessions only
A minimum of 24 hours notice is required before each subsequent session to qualify for pro-rata refunds

2.3 On-Demand or Recorded Content

For pre-recorded webinars or on-demand educational content:

Refunds are available within 14 days of purchase if less than 20% of the content has been accessed
Once 20% or more of the content has been viewed, no refund will be issued
Access logs and viewing history determine content consumption

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription refunds are handled as follows:

Cancellation may be requested at any time and will take effect at the end of the current billing cycle
No partial refunds are provided for unused portions of the current month
Access to all subscription benefits continues until the end of the paid period

3.2 Annual Subscriptions

For annual or long-term subscriptions:

Refunds may be requested within 30 days of the initial purchase for a full refund
After 30 days, pro-rata refunds may be issued for the remaining unused months, minus a 15% administrative fee
Subscriptions active for more than 6 months are not eligible for refunds

4. Technical Issues and Service Interruptions

If you experience technical difficulties that prevent you from accessing or participating in a webinar or service:

You must report the issue to our support team at [email protected] within 48 hours of the scheduled event
We will investigate the issue and may offer a full refund, partial refund, or access to an alternative session
Technical issues on the user's end, including internet connectivity problems or incompatible devices, do not automatically qualify for refunds
If the service interruption is caused by Evolvelex Hub, a full refund or complimentary access to a future session will be provided

5. Cancellations by Evolvelex Hub

In the event that we cancel or reschedule a webinar or service:

Participants will be notified as soon as possible via email
A full refund will be automatically processed, or participants may choose to transfer their registration to a rescheduled date
Refunds for cancelled events will be processed within 10 business days

6. Non-Refundable Items

The following items and services are non-refundable under all circumstances:

Promotional or discounted registrations explicitly marked as non-refundable
Complimentary or free access granted through promotional codes
Third-party services or materials purchased through our platform
Certification fees or examination costs
Custom or personalized consulting services once delivered

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at [email protected]
Include your order number, registration details, and reason for the refund request
Provide any relevant documentation or evidence supporting your request
Allow up to 5 business days for our team to review your request

7.2 Refund Processing Time

Once a refund is approved:

Refunds will be processed within 10 business days
The refund will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive a confirmation email once the refund has been processed

8. Processing Fees

Please note that certain payment processing fees may be non-refundable:

Third-party payment processor fees (typically 2-5% of the transaction) may be deducted from refunds
International transaction fees or currency conversion charges are non-refundable
These fees are disclosed during the checkout process

9. Exceptional Circumstances

We recognize that extraordinary situations may arise. In cases of:

Medical emergencies
Family emergencies
Natural disasters or unforeseen events

We may consider refund requests outside the standard policy terms. Please contact us at [email protected] with documentation supporting your circumstances. Each case will be reviewed individually at our discretion.

10. Dispute Resolution

If you disagree with a refund decision:

You may escalate your request by contacting our management team
Provide all relevant information and documentation
We will conduct a secondary review within 10 business days
Our final decision will be communicated in writing via email

11. Modifications to Refund Policy

Evolvelex Hub reserves the right to modify this Refund Policy at any time. Changes will:

Be posted on this page with an updated revision date
Apply to purchases made after the effective date of the changes
Not affect refund terms for purchases made prior to the policy update
Be communicated to active subscribers via email when significant changes occur

12. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Evolvelex Hub
82 Tamboti Rd, Witpoort 406-Jr, Midrand, 1685, South Africa
Email: [email protected]
Phone: +27 51 447 0458

Acknowledgment: By purchasing any services from Evolvelex Hub, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.